# FAQ

## General

<details>

<summary>What is Packflip?</summary>

Packflip is a digital pack platform where you open packs, hold and trade cards on-chain, buyback for points, or redeem them physically — all without touching a single card.

</details>

<details>

<summary>Which blockchains does Packflip support?</summary>

Packflip runs on **Soneium** and **Monad**. Both chains give full access to the platform.

</details>

<details>

<summary>Do I need a crypto wallet?</summary>

Yes. You'll need a compatible wallet to connect to Packflip and receive your on-chain card assets.

</details>

<details>

<summary>What card IPs are available?</summary>

We support a growing range of card IPs. See the [Packs](/packflip-docs/how-to-use/packs.md) page for the current lineup.

</details>

## Packs & Cards

<details>

<summary>What packs are available?</summary>

Pokémon packs come in five tiers: Starter ($0.25), Rookie ($1), Trainer ($3), Entry ($5), and Expert ($20). ONE PIECE packs are available at $5 and $20.

</details>

<details>

<summary>Are the cards real?</summary>

Yes. Every card on Packflip corresponds to a real physical card. You can redeem it to your address at any time.

</details>

<details>

<summary>Can I see what's in a pack before buying?</summary>

Pack contents are revealed when you open them — the mystery is part of the experience.&#x20;

</details>

## XP & Rewards

<details>

<summary>What is XP?</summary>

XP is your engagement score on Packflip. You earn it by opening packs, buying back cards, completing weekly quests, and referring friends. XP determines your share of future Packflip incentives.

</details>

<details>

<summary>Does XP expire?</summary>

No. XP accumulates indefinitely.

</details>

<details>

<summary>Can I earn XP from referrals?</summary>

Yes. You earn 10% of your referred user's base XP from their pack opens and buybacks — continuously, with no cap.

</details>

## Redemption

<details>

<summary>Can I redeem my cards at any time?</summary>

Yes. All vaulted cards can be redeemed worldwide at any time. There is no lock-up period.

</details>

<details>

<summary>Do I keep the digital asset when I redeem the physical card?</summary>

No. Redeeming a physical card burns the corresponding on-chain token. You receive the physical card; the digital asset is permanently removed.

</details>

<details>

<summary>How much does shipping cost?</summary>

Shipping costs vary based on your location and are paid by you at redemption time.

</details>

<details>

<summary>How long does delivery take?</summary>

Delivery timelines vary by destination.

</details>


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